Customer Support Team Leader (Newtownards)

  • Location:Greater Belfast, Down
Ref:  A15-S9653
We continue to work with one of our key clients and have an exciting opportunity for a Customer Support Team Leader to join a world-class FMCG manufacturing company as part of its Customer Supply Team.  Role based close to Newtownards.

The Role

Supporting the Customer Support Manager, acting up when required, you will be responsible for managing daily interactions within the Customer Care teams, based at sites both in NI and ROI.  
  • Ensure all aspects of order management and customer complaints are handled in an effective and timely manner, escalating where appropriate
  • Maintain high levels of service, ensuring customer orders are processed through the supply chain as efficiently as possible
  • Ensure efficient and accurate stock management movements between all relevant sites

The Person

We are particularly interested in hearing from candidates who:
  • Are educated to at least GCSE level, at least Grade C or above (incl. English & Maths) - a degree level qualification would be considered an advantage
  • Have proven experience working in a similar role, supervising or managing a team
  • Possess exceptional organisation skills and ability to prioritise multiple tasks under pressure
  • Have experience of working to targets and exceeding expectations
  • Ideally will have experience of FMCG manufacturing and using ERP/Sales Ordering Processing system (SAP in particular)
In your application, please also identify and summarise the key aspects of your background which demonstrates your proven experience of delivering customer care within a commercial/business setting to the highest standard.  
To apply please forward your CV (in Word format) using the link provided.
TechMet is a dedicated Engineering and Technical Recruitment Consultancy.  
The consultant managing your application will be a MEng or MSc qualified Engineer with experience in industry.  They are professionally qualified to advise on your technical suitability for this role or other vacancies.  For a confidential conversation on this or any other roles in the pipeline please contact Sean Metrustry (Director) at TechMet.